Refund policy
Return Policy
At Purely Natural Remedies, we strive to provide high-quality products and exceptional customer service. Please review our return policy thoroughly before purchasing.
No Exchanges Due to Health and Kashrut Concerns
For health, safety, and kashrut reasons, we cannot accept exchanges or returns of purchased items, except in cases of damaged products. If you receive a damaged item, please follow the instructions below.
For health, safety, and kashrut reasons, we cannot accept exchanges or returns of purchased items, except in cases of damaged products. If you receive a damaged item, please follow the instructions below.
Eligibility for Refunds
-
Damaged Products: If you receive a damaged product, contact us within 7 days at shoppurelynatural@gmail.com with your order number, a description of the issue, and relevant photos. We’ll arrange a replacement or refund for the damaged item(s) at our discretion.
Return Process for Damaged Items
-
Email us at shoppurelynatural@gmail.com with your order number, a description of the damage, and clear photos of the affected item(s).
-
If approved, securely package the damaged product to prevent further damage during transit and track your shipment.
-
You’ll be responsible for return shipping costs unless otherwise agreed upon.
Refund Methods
Refunds are processed via the original payment method. Processing times vary depending on the payment provider.
Refunds are processed via the original payment method. Processing times vary depending on the payment provider.
Contact Us
If you have any questions or concerns regarding our return policy, please reach out to us at shoppurelynatural@gmail.com. We are here to assist you and address any issues promptly.
If you have any questions or concerns regarding our return policy, please reach out to us at shoppurelynatural@gmail.com. We are here to assist you and address any issues promptly.
Note: Our return policy may change without prior notice.